Last updated: Thursday 19th of June 2025
SMP HQ (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, store, and disclose your personal and sensitive information through our website: smphq.com.au, and in the course of delivering our services.
1. What We Collect
We may collect the following types of information:
- Personal information: such as your name, email address, phone number, and location.
- Sensitive information: including photos of your scalp/hair, details about hair loss, and treatment preferences, where relevant.
- Technical data: including your IP address, browser type, and device details when visiting our website.
2. How We Collect It
Your information may be collected via:
- Online forms or bookings
- Email, phone, or direct communication
- Consultation forms
- Website cookies and analytics tools
3. Why We Collect It
We collect this information to:
- Provide personalised consultations and treatments
- Communicate with you about bookings or questions
- Improve our website and services
- Meet legal or regulatory requirements
- We only collect sensitive information with your explicit consent.
4. Disclosure of Personal Information
We will not sell or rent your personal information. We may disclose it to:
- Service providers that support our operations (e.g. CRM systems, hosting providers)
- Medical or legal professionals where disclosure is required or authorised by law
- All third parties are required to keep your information secure and confidential.
5. Data Storage and Security
We store personal information securely, using password protection, encrypted systems, and limited access controls. We take reasonable steps to protect your data from unauthorised access or misuse.
6. Access and Corrections
You can request access to your personal information or ask for corrections by contacting us via:
Email: info@smphq.com.au
Phone: +61 478 876 747
We will respond within a reasonable timeframe.
7. Website Analytics and Cookies
Our website may use cookies and third-party analytics tools to improve functionality and understand user behaviour. You can adjust your browser settings to disable cookies.
8. Third-Party Links
Our website may link to other sites. We are not responsible for their privacy practices.
9. Policy Updates
We may update this policy from time to time. The most recent version will always be published on our website.
10. Contact Us
If you have questions about this policy or how we handle your data, please contact:
SMP HQ
Website: smphq.com.au
Email: info@smphq.com.au